Privacy Policy

How we collect, use and protect your information.

Last Updated: 17-03-2025

1. Introduction

KeyxPro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our accounting software and related services (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

We collect information in several ways:

2.1 Information You Provide

When you register for our Service, we collect personal information such as:

  • Name
  • Email address
  • Business or organisation details
  • Contact information
  • Payment information (handled securely through our payment processors)
  • Any other information you choose to provide

2.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information, including:

  • Usage details (features accessed, time spent, etc.)
  • Log data (IP address, browser type, referring/exit pages, etc.)
  • Device information
  • Location information
  • Cookies and similar technologies (see our Cookie Policy)

3. How We Use Your Information

We use your personal information for various purposes, including to:

  • Provide, maintain, and improve our Service
  • Process transactions and send related information
  • Send administrative messages and updates
  • Respond to your comments, questions, and requests
  • Provide customer support
  • Send promotional communications (with your consent)
  • Understand user preferences to personalise our Service
  • Monitor and analyse usage patterns and trends
  • Detect, investigate, and prevent fraudulent transactions and unauthorised activities
  • Comply with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Your financial and accounting data is particularly sensitive, and we take additional measures to secure this information, including encryption and access controls.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Disclosure of Your Information

We may share your information in the following situations:

  • With Service Providers: We may share your information with third-party vendors, service providers, and partners who perform services on our behalf.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information where required by law or if we believe disclosure is necessary to protect our rights or comply with a judicial proceeding, court order, or legal process.
  • With Your Consent: We may share your information with your consent or at your direction.

7. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate personal information
  • The right to request deletion of your personal information
  • The right to restrict processing of your personal information
  • The right to data portability
  • The right to object to processing of your personal information

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

8. Cookies Policy

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

For more information about cookies, please see our Cookie Policy.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: legal@keyxpro.com
Address: Unit 2, 5 & 6, 2nd Floor, 39-41 High Street, New Malden, Surrey, Greater London, KT3 3BY, United Kingdom